A BIG thank you to all defending Claudia GD...she is a real gem. To Peter918...good to acknowledge your mistake to write it as a review...as lovetotravel6303 said:"This review ( which isn't actually a valid review as you never saw her) doesn't achieve anything"
Unfortunately...words spoken...in this case written... is not so easy to erase!!

Agree with @GCT . I am never a fan of negative " he said, she said" commentary because it tends to reflect badly on all parties . @peter, while I wouldn't have written the initial review you did, your response to Claudia was gracious and I hope that some day you even get to meet Claudia and experience the lovely, caring person that most of us do.

In this industry , it's true there are some WGs that just need to be avoided , but most are in this to better their circumstances and understand that respect and empathy are key to making it and delivering great experiences . Everyone has bad days and makes mistakes , that's just life . While we may not like it , we all need to respect it .

I'd be annoyed if I tried 3 times to get an appointment and all 3 failed. I'd simply not book again, and I won't write it as a review here.