On 2025-05-07 16:50:08 Stoutgat Liezel said:
If I may add a comment like wow your photos are incredibly stunning !
On 2025-04-08 09:52:59 Krystal said:
@Jayson90 Following a thorough review of the incident that occurred during your initial booking with Monaco, we take full responsibility for the mishandling of the situation and would like to take this opportunity to set the record straight and uphold the reputation of our brand. On the day in question, our management team was unavailable, and the two staff members on duty handled the situation to the best of their abilities, albeit not in accordance with our standard procedures.
We have since established that the incident was caused by a combination of factors, including a lack of clear communication from Monaco regarding her discomfort and an unfortunate misunderstanding. Turns out you had a finger nail that was causing her severe discomfort internally as well as bleeding. Unfortunately she didn't communicate this to you at the time. We understand that this led to an unpleasant experience for you, and for that, we apologize.
As someone who has carried the name of this brand the longest, it is unfortunate that an incident like this could ruin what we've worked so hard to achieve. As management, we would like to provide a full refund for your booking on that day as well as a warm welcome back should you choose to use our services again in the future.
Monaco will be sending you a personal apology aswell for the unpleasantries.
To facilitate the refund, please kindly provide your banking details at your earliest convenience by messaging me directly on +27 83 991 0576. We apologize for the delay in resolving this matter and appreciate your patience and understanding.
Once again, we apologize for the incident and look forward to the opportunity to serve you better in the future.
On 2025-07-16 11:52:33 Wild_Weasel said:
All good and well, but responding after a few months after the incident because clients have seen through your bullshit says a lot about your integrity. Thanks but no thanks! there's better and more professional venues out there!